Privacy Policy for Reel Unlimited Australia
Last updated: April 10, 2025
1. Introduction: Reel Unlimited is a service of Tarkle, Inc. Services provided in Australia are delivered by Tarkle Pty Limited, and its affiliates (collectively “Reel Unlimited”). This privacy policy explains how we collect, use, and protect your information when you use our design platform in Australia.
2. Information We Collect: We collect account information including your name, email, and company details. We also maintain records of your design projects, platform usage, and payment information processed through our secure payment providers. All collection practices comply with the Australian Privacy Principles.
3. How We Use Your Information: We use your information to deliver and improve our design services, process payments, send important updates, and provide customer support. Your project and usage data helps us enhance our platform and customise your experience for the Australian market.
4. Data Storage and Security: Your data is stored securely using industry-standard cloud infrastructure with data centres in Australia, EU and US regions. We implement encryption during transmission and storage, with regular security monitoring and updates in compliance with Australian data protection requirements.
5. Your Rights: Under Australian privacy law, you can access, correct, or delete your personal data at any time. You may also export your data or opt-out of marketing communications. We respond promptly to all data-related requests within timeframes outlined by the Office of the Australian Information Commissioner.
6. Data Sharing: We never sell your data. We share information only with service providers essential to our operations, when legally required under Australian law, or with your explicit permission.
7. Cookies: We use essential cookies for authentication, security, and basic platform functionality. These are necessary for providing our services effectively and we maintain transparency about their use as required by Australian privacy regulations.
8. Privacy Act Compliance: We adhere to the Australian Privacy Act 1988 and the Australian Privacy Principles through secure data handling, processing agreements, and data export tools. We promptly address all data-related requests.
9. Children’s Privacy: Our services are not intended for users under 18 years of age. We do not knowingly collect or maintain information from anyone under 18. If we discover that we have collected personal information from a person under 18, we will delete that information immediately.
10. Changes to Policy: We will notify you of any significant changes to this privacy policy through email or notices on our Australian website.
11. Sub-Processors and Service Providers: We use trusted third-party service providers to help us deliver our services. These companies provide essential infrastructure, tools, and services:
Infrastructure and Security
– Cloudflare: Content delivery and security
– Kinsta and WP Engine: Website hosting
– Vercel: Application hosting
– Supabase: Database services
– Mailgun: Email services
Payment Processing
– Stripe and PayPal: Payment processing
– Swipe One CRM: Customer management
Design and Project Tools
– ProRequests: Project management
– Slack: Team communication
– Cloudbrand: Brand asset management
– Figma and Adobe: Design tools
Customer Support and Analytics
– Intercom: Customer communication
– Plausible Analytics: Website analytics
Partner Programs
– Awin Inc. and Impact Holdings: Affiliate management
Each service provider is carefully selected and bound by data protection agreements aligned with Australian privacy laws. They may only access and use your information as necessary to provide their services to us. We regularly review their security practices to ensure they meet our standards and Australian legal requirements.
These providers may be located in different countries. By using our services, you acknowledge that your information may be transferred to these providers as necessary to deliver our services, and that such transfers comply with Australian cross-border data transfer regulations.
12. Contact Us: For privacy questions:
Email: privacy@reelunlimited.com
Australia Office: Coming soon!
Global Headquarters: 1309 Coffeen Avenue, Suite 15023 Sheridan, WY 82801